Good to know
Frequently asked questions
What exactly does this app cover?
Three 2026 EU obligations in one app: the withdrawal button (Directive (EU) 2023/2673, Art. 11a; mandatory from June 19, 2026), Right to Repair (Directive (EU) 2024/1799; mandatory from July 31, 2026 — the customer chooses between repair and replacement, with a 12-month guarantee extension), and the legal guarantee notice (Directive (EU) 2024/825, Art. 22a, specified by Implementing Regulation (EU) 2025/1960; mandatory from September 27, 2026).
Is it really free?
Yes — right now every feature is free, on every plan. It's a limited-time launch offer, so it won't stay free forever.
Do I need a developer to install it?
No. There's a 7-step setup wizard, one-click install, and Theme App Extension activation from the theme editor — no code required. Legacy themes without App Blocks are supported too.
Which languages are supported?
Forms and notifications are available in 24 EU languages, and the admin interface in 25 languages.
How is my data handled?
GDPR-compliant: an Art. 28 DPA based on the official EU SCC (2021/915) accepted at install, a personalised DPA PDF, GDPR webhooks, EU hosting, automatic 12-month anonymisation and full sub-processor transparency.
How much does it cost?
Right now, nothing — every feature is free during our limited-time launch. The current price is always shown in the Shopify App Store.
Does this replace legal advice?
No. Dotcase-EU Compliance is a technical tool that helps you implement the required functions. It does not constitute legal advice, and you as the merchant remain responsible for your store's legal compliance.
How do I cancel?
Anytime — simply uninstall the app from your Shopify admin. There are no long-term commitments.